Can I request custom Ayesse jewelry?
I can sometimes accept custom orders upon request depending on stock, complexity, and timing. Custom requests can be made through my Etsy Page https://www.etsy.com/shop/shopAYESSE
Why Stainless Steel?
High-grade (304-316L) Stainless Steel is known as the water-resistant jewelry option so you can sweat and bathe in it - go ahead and feel luxurious at the gym or in that bath ladies! It won't tarnish from water like most fashion jewelry will. That said, it still needs care - and like all jewelry, doesn't do well when exposed to chemicals like perfumes and lotions so be conscious of placement! Chlorinated water also counts as chemicals to avoid. High-grade Stainless Steel is also considered hypoallergenic which means that there is minimal risk of causing an allergic reaction. I cannot guarantee everyone will have the same experience, but hypoallergenic jewelry is generally regarded as the best option for those with sensitive skin.
How long will my order take?
I make most of the jewelry by hand myself. Most pieces will take between 3-7 days to make, and then I'll ship it out. Shipping right now varies because of Covid-19 so patience is appreciated!
My package never showed up. What should I do?
Please contact me if you do not receive your package after a reasonable period of time. Ayesse is not responsible for packages once they have been consigned to a carrier for delivery to your shipping address. However, I would be happy to contact the carrier to inquire after your package.
What is your Return Policy?
All sale items, items purchased during promotions, and made-to-order pieces are final sale and are not eligible for return. I accept returns on all full-priced products in their original condition, unworn and unused, within 15 days of your purchase. Returns meeting these conditions will be issued a full refund (excluding shipping costs) to the original form of payment. Please note that the customer is responsible for all return shipping costs.
What if I want to exchange my order?
If your item was purchased at full price and is unworn/unused within 15 days of your purchase, you are eligible to return your item for a product of equal or lesser value. I’ll send you a discount code for the purchase price that can be redeemed on my website upon receipt.
When should I expect my refund?
Refunds are issued within 1-3 business days of our receipt of the returned product.
Can I return sale items? What if the sale item was a gift?
All sale items are final sale. All flash sale or promotional purchases are only eligible for store credit. If you were gifted a sale item and would like to exchange it, please contact me.
What if my sale item arrived damaged?
Oh no! So sorry about this! Please contact me right away.